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BC Federation of Retired Union


November, 2020


Did you know you can call 811 24/7 for health advice?



Reprinted from the BCGREA (BC Government Retired Employees Association) newsletter The Pen, Fall 2020

Did you know, there is a FREE, 24/7 service that you can talk to a health service navigator or a nurse practitioner about your health concerns?


Introducing HealthLink BC.

HealthLink BC provides reliable non-emergency health information and advice by telephone, our website, a mobile app and a collection of print resources.


HealthLinkBC and Our Support during COVID-19

HealthLink BC is supporting the residents of British Columbia with several services during the COVID-19 pandemic, including the BC COVID-19 Self- Assessment Tool, as well as additional telephone support services from nurses for COVID -19 related phone calls and updated real-time information within our COVID-19 Health Feature.


Importance of Physical Distancing

As part of the initiative to stop the spread of COVID-19, health officials are asking everyone to practice physical distancing. Staying away from others is the only way to keep people from getting the disease.

No community is immune. COVID-19 can spread by people who have minimal symptoms, and while someone who seems healthy, could spread it to parents, grandparents or other people in our community.

As we encourage British Columbians to stay home, we are also encouraging people to practice physical distancing in residential homes and communities as much as possible.

If you must be out and about, please follow these simple tips to help prevent the spread of COVID-19:

• Wash your hands regularly

• Avoid touching your face, eyes, nose or mouth

• Cover your nose and mouth when coughing or sneezing

• Keep a physical distance of about two metres between yourself and others

• Avoid handshakes (wave instead)

• Go to the grocery store only once a week or less

• Use public transportation at off-peak times

• Send one household member on errands to reduce the number of potential exposures

• Do not have visitors

•Wear a mask if you are sick with COVID-19 symptoms (especially coughing).


Our Products and Services


You may call HealthLinkBC at 8-1-1 toll-free in B.C., or for the deaf and the hard of hearing, call 7-1-1.

You will connect with an English-speaking health service navigator, who can provide health and health service information and connect you with:

• Dietitian Services: speak to a registered dietitian from 9 am to 5 pm Pacific Time, Monday to Friday

• Nursing Services: speak to a registered nurse any time, every day of the year for non-emergency, confidential health education and advice

• Pharmacist Services: speak to a pharmacist from 5 pm to 9 am Pacific Time every day of the year

• Physical Activity Services: speak to a qualified exercise professional from 9 am to 5 pm Pacific Time, Monday to Friday

Our website - – provides you access to medically- approved information on more than 5,000 health and nutrition topics, symptoms, and interactive health tools and tips for maintaining a healthy lifestyle.


Guidebooks and Resources

You can order guidebooks and resources, including the Healthy Eating for Seniors Guide, the Move for Life DVD and posters on reducing sodium and sugary drinks.


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